I’m running a Lenovo Windows 7 Home Premium 64 bit OS. Why do I have to open
my investment site in my Chrome browser to open PDF financial reports? I tried
both 64 and 32 bit IE 9 which are both installed and neither one will download
the reports even though I have the latest version of Adobe Reader installed. My
security settings are at medium.
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Failed PDF downloads
So, unfortunately, it’s very, very difficult for me to help here because I
don’t know what happens when you try to download. Do the files download and
Adobe not open? Is there an error message when the files are attempted to
download? Exactly what is it that happens when you try to download a
PDF in Internet Explorer?
I will tell you that Internet Explorer should absolutely be able to open
PDFs – download and open PDFs.
Downloading and opening
And also, be aware. There’s two things that we talk about here: Downloading
a file and opening a file are two separate steps. The fact that you have Adobe
Reader installed has nothing to do with your ability to actually download the
Test the download
So, the very first thing I would do in Internet Explorer is: right-click on
the link to the PDF and say Save As. Save it to a folder
where you know the file is supposed to reside and see if that simple act of
downloading the file works:
That has nothing to do with what the file contains.
That has nothing to do with the fact that it’s a PDF.
That’s simply the act of downloading the file.
That’s an important diagnostic piece of information because it tells you
that, “Yes, we can download the file,” and the problem is elsewhere; or “We
can’t download the file,” and the errors that result from attempting that will
tell us perhaps what’s going wrong; why you can’t download it.
Test opening the file
If you are able to download the file, then double-click on it in Windows
If Adobe Acrobat opens, if Acrobat Reader opens, then you’ve got the file. If
there’s an error message or some problem opening the file, then you know that
the problem is not downloading the file, the problem is opening the file for
Watch the error messages
Once again, the error message (or the behavior that happens when you try)
will hopefully give us some clues as to exactly what’s going on here.
Unfortunately, the error report that you’ve given me here is just sort of, “It
doesn’t work.” That’s not nearly enough to try and diagnose what could be going
So, if you can, try that two-step approach where you separate out the
download of the file from opening the file with Adobe Reader. See if you can
gather some more information about exactly which step in the process is failing
and what happens when it fails.
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