Why can't I add anything to online shopping carts?

In this excerpt from
Answercast #29, I work through various options to troubleshoot shopping cart
problems.

]]>
<![CDATA[

Trouble with shopping carts

Kind of enough information.

There are a couple of things that have to be working properly for shopping carts to work. One is cookies.

Clear cookies

• So, one of the things I suggest you do is clear the cookies; you can use CCleaner on your PC to clear the cookies in your browser.

That’s one approach. It can sometimes resolve these things.

If cookies are (for whatever reason) messed up, that can prevent shopping carts from working.

Clear the browser cache

• I would also at the same time clear your browser cache; I have an article on that, “What’s a browser cache and how do I clear it?“

That too can often cause odd behavior on any number of different sites and types of technologies.

Try a different browser

And finally, you haven’t mentioned what browser you are using, which is why I hesitated with it being enough information.

• Regardless of which browser you’re using, try a different browser.

Any of the top three will do: the top three being Internet Explorer, Google Chrome, and Mozilla Firefox.

If you’re using any one of those and you’re experiencing this problem… then try one of the others and see what happens. My guess is that your problem will go away.

In fact, my guess is that clearing the cache or clearing the cookies will probably make the problem go away. But if not, you’ve got this as a fall back: try a different browser and see how that operates for this scenario.

Probably these steps will resolve the problem for you quite quickly.