Articles tagged: support

When is Windows Support Ending?

Microsoft publishes its end-of-support schedules well in advance. To stay both current and safe, it would be wise to plan for that turnover.

How to Find Software Support

Finding support for software and services can be a challenge. I’ll breakdown the places to look and the steps to take.

Why Don’t Companies Answer My Email?

It’s not uncommon to feel like email messages to some companies just go into a black hole. I’ll look at some of the reasons that might be, and steps you can take to reduce the odds of it happening to you.

Technical Support is Hard

I was thinking about it the other day and realized that Ask Leo! places me in the role of technical support engineer. Doing that has given me some insight into what it takes, how technical support can succeed, and why it fails so often.