I got an email the other day from someone who was frustrated that in a couple of cases where he’d sent emails to particular sites informing them of issues he was having, he never got a response.
Now, to speak for myself, I can’t reply to every email, I just don’t have time. (Though I did answer this one.) And, to be brutally honest, email’s not the best way to contact me with a question – the ask a question page is.
But I know it’s a common problem – you need help, want to report an issue with a site or service, you send email and …
Let’s examine some of the reasons that might result in your receiving no response.