Articles tagged: support

Individuals at a helpdesk

So You Want to Work a Helpdesk

What’s most important when trying to help people struggling with technology?

The concept of 'support email black hole'. A frustrated person looking at a computer screen with an email icon disappearing into a black hole.

Why Don’t Companies Answer My Email?

It’s not uncommon for email messages to companies to disappear into a black hole. I’ll look at why that might be and steps you can take to reduce the odds of it happening to you.

Time's Running Out

When is Windows Support Ending?

Microsoft publishes its end-of-support schedules well in advance. To stay both current and safe, it would be wise to plan for that turnover.

Answers

How to Find Software Support

Finding support for software and services can be a challenge. I’ll breakdown the places to look and the steps to take.

Yelling at the Phone

Technical Support is Hard

I was thinking about it the other day and realized that Ask Leo! places me in the role of technical support engineer. Doing that has given me some insight into what it takes, how technical support can succeed, and why it fails so often.

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