My computer will not finish starting up. It’s stuck on the Welcome screen.
When I turn my computer on, it will start to load and then get stuck on the
Welcome screen. I have no Start button or anything else I can click on. I’ve
tried Ctr-Alt-Delete; I’ve also cut it back off to try and reboot; I’ve gotten
nowhere. I can’t do anything at all. Any help would be greatly appreciated. The
night before I ran a Norton 360 and it didn’t find any malware or spyware that
is causing this. This is Windows 7 on a Dell laptop.
In this excerpt from
Answercast #62, I look at a machine that won’t boot and propose several
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Unfortunately, this is one of those situations where it could be just about
anything. And that’s frustrating, I know. That makes it very difficult to
diagnose and even worse… trying to diagnose it remotely is almost
The things that I would look at are things like potential hardware
failures, recent updates, recent Windows updates.
I would try starting it in Safe Mode to see if that even works.
My guess is it may or may not. If it does, well, that probably tells you
that you’ve likely got some kind of software installation issue or software
I’d be tempted to run a Windows repair installation.
Ultimately, though, I think I’m going to point you to an article I’ve got,
do I diagnose a machine that won’t boot reliably?” Like I said, there are
just so many different things that could go wrong. That article will at least
highlight the most common.
Ultimately, I’m concerned that you may end up needing to see a technician who
can actually take a look at the machine hands on.
Next from Answercast 62 – Could a technician discover my browsing history from seven years ago?