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So! What makes Ask Leo! Different?
Hi Everyone! I’m Leo Notenboom, and this is askleo.com.
Today’s video is going to be a little bit, I don’t know, self-indulgent, I guess. The reason I say that is, because I want to reflect a little bit about Ask Leo! and what it is I do and why I do it and more importantly how I do it. As you may know, a couple of weeks ago, I celebrated my 12th anniversary doing Ask Leo! – answering questions and writing articles and publishing books out on the internet for people to use – to help make technology work.
Now, there are a lot of other resources out on the internet to get technical help. I’m not alone; I’m certainly not the only one doing this, and I started thinking, “Why me?” What makes me different when I do Ask Leo!, when I publish Ask Leo!? And I came up with what I’ll call three major differences when I take a look at the tech support landscape.
The first is that Ask Leo! is Leo – it’s me – it’s all me. I have assistants that help me with the day-to-day filtering your comments and answering some of your questions and so forth and editing what I write and more, but ultimately, every written article on Ask Leo!, every word in my books, they’ve all been written by me. I don’t have writers; I don’t hire any of that out; I don’t ever accept guests posts on Ask Leo! which is apparently some kind of important thing to do for visibility. I choose not to do that. I want Ask Leo! to be Leo – to be me.
Second, my background, I think, is different than most. I’m not a journalist. I didn’t go to journalism school; I didn’t study writing or anything like that. I have an electrical engineering degree, and I started programming the moment I got my hands on a computer, literally almost the second I was introduced to a computer when I was in college.
It took off and I’ve been writing software or now writing about software ever since, but I’m not a trained journalist. I don’t have that background. What I have is the background of an engineer which I believe gives me a very different perspective on technology, on the kinds of questions that come out, on the kinds of answers that I might provide and on the ways of looking at computers and how they work and thinking about what it is they do and how they about go about doing it.
Like I said, I’m not a journalist and I think I do suffer from that in some other ways, but I think the perspective that I bring to Ask Leo! is something that is unique. It is something that makes Ask Leo! different.
And third, now this is not something I ever, ever would have predicted. Like I said, my background is engineering; I’m fundamentally – I’ve written software. I never expected to be a writer in the traditional sense, and yet, that’s what I am these days. I write more words in English than I do lines of code in software than ever before. And apparently, my style, my approach to explaining answers and questions resonates with a lot of people. That’s fantastic – I love that! I really do, but like I said, it’s not something I expected to do; it’s not something that I set out to do; it’s not something that I trained to do. It’s just something happened along the way.
Doing this now for twelve years seems to have given me some kind of affinity towards writing answers in a way that non-computer people can understand. And yeah, I understand that’s valuable, and I’m very grateful that I’m able to do that for so many people. And it is something that I believe sets me apart from a lot of technical support or resources that are out there. There are a lot of really, really good ones, and I’ll be asking about that in a minute.
But there are also a lot of really, really bad ones. Sometimes these support resources from major companies are just horrific in their template and geeky approach to their responses. Truly, they’re unhelpful. I try not to be that. I try to be someone who can explain things and demonstrate things in ways that are accessible to pretty much anybody.
So my question to you, because I’m always learning; I’m always trying to improve what it is I do, my question to you is this, who else do you look to for your technical support answers? When you’ve got questions about things that are happening on your machine or on your technology, whom do you turn to? Be it another website or a specific person or local assistance? I’d love to hear what kinds of resources in addition to Ask Leo! you’re looking to to help you get by with today’s technology; to help you solve the inevitable problems that come up from using today’s technology.
Ultimately, it boils down to: whom do you trust? I’m grateful, I’m honored, I truly am that you are here reading and watching Ask Leo! but I know I can’t be the only resource. I’d love to find out whom else you trust. Who else can I learn from as I do more this as I look forward to the next twelve years of doing Ask Leo! So let me know what you think. As always if you’re seeing this anywhere but on Ask Leo!, here’s a link. Go there, you’ll find this video on my site with the opportunity to comment down below. I would really love to hear what you think, who you turn to, where you get your answers in addition to Ask Leo and with that I will see you again next week!
Thanks again for being here. Take care, everyone.