I just set up my new Windows 7 Professional system. I installed Office 2007 and
HP Photosmart C309A and transferred my documents from my XP system. Everything
works great except that I can’t print from Excel 2007. HP says it’s Microsoft’s
fault and Microsoft says it’s HP’s fault so no one will help me. It looks like,
from HP’s site, that I’m not alone and no one has an answer. I’ve uninstalled
and reinstalled, disconnected, reconnected, booted, and rebooted and still get
the same error message, “The file could not be printed due to an error on HP
Photosmart C309A.” No error numbers or reference numbers.
In this excerpt from
Answercast #49, I look at a case where a printer cannot print from Microsoft Excel and
suggest a work-around.
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So, I don’t have a specific answer to your problem.
I’m assuming that you’ve done all of the appropriate things of making sure
that the printer is connected, that it’s turned on; you know, the really basic
You’ve gone on well past that, by reinstalling and reinstalling drivers and
Print to a virtual printer
One test that I’m going to suggest you do, that I think will help identify
where the problem lies at least, is to go out and get
It actually creates a PDF file of the document that’s being printed.
If that works in Excel, then you know that Excel can print.
Now, print the pdf!
You might then be able to take the document and view it in a PDF reader like
Acrobat Reader or Foxit:
- And having done so, try printing from that application.
It is possible that:
a) This could be a work around, but…
b) This then will either confirm or deny that the problem is with the
printer or not.
Is it the printer or Excel?
If Foxit (or one of the PDF displaying applications) can print the
Then clearly the problem centers around Excel.
I’m not really sure what I would recommend in a case like that. Part of me
says you might want to consider reinstalling Office, but that’s really just
grasping at straws.
If on the other hand Foxit fails or if the PDF reader fails to print the
document and the error message is the same;
You will know that the problem is with the printer or the printer
So, that’s about the best advice I can give you to help narrow it down a
little bit more. If the problem really is only with Excel, then I would
certainly give this PDF approach a try as a work around.. if, for no other
Next from Answercast 49 – My trip
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