I happen to be guided to create a new Hotmail account. Then I lost the
previous one. How can I connect to the previous one? It just happened two hours
ago. Multiple accounts in Hotmail. It was totally frustrating in the name of
security. Both are my account with the previous address is impossible to reach.
In this excerpt from
Answercast #22, I walk through the steps necessary to log out of one Hotmail
account so you can find and use another account. The solution is often just
Lost Hotmail account
It’s unclear to me exactly what’s happened here. You haven’t really specified the steps that you took to try and gain access to your account. I’m going to make a guess based on what I see a lot of people overlooking.
So, when you log into account “A” then and that’s what’s on the screen, it may not be clear as to how to log into a different account.
First sign out
- There is a Sign Out button or a Sign Out link!
If you look in the upper right of your Hotmail page, when you’re logged into Hotmail, you should see your name and underneath that two words:
“Profile” which will let you look at the information that Hotmail has about you
and Sign Out.
The trick is to simply sign out from the account that you’re currently logged in as. At that point, you’ll probably be taken to the MSN.com homepage where you can then click on Hotmail in the upper left and you’ll be asked to sign in.
Log back in to desired account
You can then specify the other Hotmail email address and password that should allow you to login to the other account.
If this doesn’t work for you, I need to understand specifically what steps of this process are failing for you and exactly how they’re failing; what kinds of error message you’re getting, [and] what kind of things aren’t showing up that you expect.