I have an HP computer which is running Windows XP, and to my knowledge has
been kept fully up to date. However recently its done a lot of strange things.
The first thing I noticed is when I switch my computer on, it comes up with a
blue screen saying it has to run a check for consistency (I can not remember
the exact wording of the message unfortunately). It runs through three steps to
do this, however, before it is complete it experiences an error. It attempts to
fix it, however there it freezes, and I’m forced to restart.
If I choose to skip this check (which I have to, if I’m to actually log in)
I experience a lot of other problems, which I suspect are in some way related.
The computer runs incredibly slowly, and can only run two or three programs at
once before it crashes entirely, and I am forced to restart. This can happen
several times a day. I am unable to upload certain files to the internet or
send them in e-mails (for instance, I have been unable to upload certain video
files). I also am having problems with programs such as Jasc Paint Shop Pro. It
appeared to be unaffected until more recently, when I opened it up to discover
all the toolbars missing and all keyboard shortcuts removed. I was able to put
them back in place easily enough, however when I closed the program and opened
it again later, the keyboard shortcuts had once again disappeared
(interestingly enough, the toolbars hadn’t moved this time). Last but not
least, whenever I attempt to play the online game “Guild Wars”, it doesn’t
allow me to log in, saying that it was unable to “connect to the login
All these problems (with the possible exception of the disappearing keyboard
shortcuts) started occurring the same time. I have ran numerous antivirus
scans, which have revealed nothing. Frankly, I’m at a complete loss, and would
be most grateful if you could tell me what is causing this, and how do I fix
That’s a long litany of problems. I left it intact just to show how many
different things might well result from a single problem.
And, yes, I have a suspicion as to what might be going on.
One clue: before you do anything else, I recommend you backup all your
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I’ll bet that the blue screen you see checking something starts like
file system on C:
The type of the file system is NTFS.
A disk check has been scheduled.
Windows will now check the disk.
In other words, it sounds like your system is attempting to run CHKDSK, the
disk checking utility.
would be to copy off all the data I wanted to save.”
And apparently it’s failing.
Based on that, the other random set of symptoms you’re experiencing, as well
as their sudden simultaneous onset, I’m guessing that your hard drive is either
dying, or it has some serious issues.
Here’s what I would do in your shoes:
Backup your data. Before I’d try to repair the hard drive,
my first step would be to copy off all the data I wanted to save. Now, if it’s
crashing as much as you say it is, this could be difficult. But it’s important
enough to give it a good try. I’d copy the data to another computer on my local
network, or if I couldn’t do that I would try to burn what I cared about to CD or
DVD backup material. In my case, since I already run regular backups, I might
actually get away with doing nothing if all my data has already been preserved
elsewhere that way.
The point here is that subsequent steps could result in losing some data.
It’s worth trying to save it first.
Run CHKDSK from the recovery console. More specifically I’d
boot into the recovery console, which should be an option if booting from your
Windows CD or perhaps from the manufacturer’s recovery CDs. From there I’d run
CHKDSK /R. “/R” instructs CHKDSK to attempt to locate any
problems on the hard disk surface and repair or recover them. If this completes
(and it may not, since it’s very similar to the CHKDSK you’re seeing on boot),
I’d then check to see if the problems had been resolved.
If it did not complete or if it did not resolve the problems, then I
believe I’m left with two options:
A: Reformat or replace the drive which I’ll talk about in a
B: Purchase and run SpinRite.
SpinRite is a hard disk recovery tool that locates and repairs bad sectors
on hard drives, while doing everything possible to recover the data on that
drive. SpinRite is the kind of tool that you might let run for hours, or even
days, as it attempts to repair and recover. But the success stories are pretty
amazing – systems in much worse shape than yours have been brought back to
If SpinRite works, which it frequently does, and my data is recovered, I
then back it up immediately. SpinRite may very well be able to recover
your data, but something caused your drive to fail in the first place. If
that’s a hardware issue, then that’s not something that any software based tool is
going to repair. So take the failure as a warning, and begin backing up your
recovered data right away.
(As an aside: I’ve no affiliation with SpinRite, and I make nothing if you
purchase it. I recommend it because as I write this, I honestly believe it’s
$89 well spent for these types of problems.)
If SpinRite’s not an option, then my next step would be to Reformat
the drive. Yes, that means losing everything on the drive.
That’s why I stressed backing up first. A full (not quick) format will write to
every sector on the hard drive, and by re-initializing the hard disk surface as
it does so can often repair errors on the disk. The error’s gone, but then so’s
Formatting doesn’t always work. In cases like this here’s where I throw in
the towel and buy a new drive. Naturally, similar to reformatting the drive,
all the data on the original drive is lost.
In either the formatting or replacing scenario, you’re obviously then faced
with reinstalling Windows and all your applications from scratch, and then
restoring any data that you backed up. That’s one of the reasons I really like
the SpinRite option: when it works, your data is retained.