windows XP. I’m told I don’t need a driver but when I plug into my usb port the
device all that occurs is the hardware wizard comes up asking me for a cd of
disk I do not have. I then cancel the wizard but then the new hardware is not
installed correctly or recognized. Can you please help?
Sony’s FAQ on the Micro Vault device was a little help, but it only really
confirmed my suspicions: it’s obviously a driver issue, but more accurately, most likely a problem with the drivers installed in Windows XP. The real question is how
to fix it.
I have some ideas to try…
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The MicroVault FAQ includes this
The MICRO VAULT is not automatically recognized in Windows
2000, Windows Me or Windows XP.
You may have intentionally not installed the operating systems standard
drivers. Please download the necessary device drivers from the Microsoft web
I doubt you did anything intentional, but I’d certainly start looking at
driver related issues as a result.
I would start by simply making sure that your copy of Windows XP is up to
date, including SP2. Along with various bug fixes and security enhancements,
Microsoft also uses these updates to improve the support for various devices,
possibly including USB storage drives.
I might also be tempted to run a system file
check to make sure that your operating system files have not been damaged
for one reason or another.
Depending on the age of your computer, you might need a BIOS update. USB
devices all require BIOS support, and older BIOS’s may not correctly support
all devices. You’ll need to check with your computer manufacturer for that.
Past those two issues, we start looking at less likely causes, such as
cabling problems, hardware problems, and some obscure driver related problems.
Rather than run those down here, this Microsoft Knowledgebase Article: General USB troubleshooting in Windows XP would
be the place to look next.