different ISP than myself. She has a Laptop with XP Pro and I set her up on my
network, no problems. She can access the internet, use my printer and receive
mail. When it comes time to send mail it wants to “dialup” using her normal
ISP, which we don’t want it to do. Why? And how do we make it
But both should be easily solved.
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First is this insistence on dialing when you send. That’s typically a
configuration setting in the mail program. You didn’t indicate which mailer
she’s using, but I’ll use Outlook Express as my example. In Outlook Express,
hit the Tools menu, click on Options and then
click on the Connection tab. Click on the Internet
Connection Settings, Change button. Now make sure
that Never Dial a Connection is selected. (Remember the
previous setting, as she’ll want to restore it when she leaves your
kind of authentication in order to send mail if you’re coming in on a
connection that does not belong to that ISP.”
That was the easy part.
In order to prevent spam, most ISPs will require some kind of authentication
in order to send mail if you’re coming in on a connection that does not belong
to that ISP. For example if I were a verizon.net customer, if I dial in and
connect using Verizon’s dial-up network, that’s enough – they know it’s me. But
if I’m visiting a friend who’s using a different ISP, Verizon needs me to
“prove” that I am who I say I am: a customer of theirs and not some
So, again using Outlook Express as my example: go to the
Tools menu and click on Accounts. Click on
your mail account, and click on the Properties button. Now
click on the Server tab. Make sure that the My server
requires authentication is checked underneath Outgoing Mail
Now give that a try.
Unfortunately there are several possible ways that ISP’s can authenticate
outgoing mail. If that approach doesn’t work, some mailers (like Outlook, but
not Outlook Express) include an option to “check mail before sending” which is
If neither of those work, you should check with her ISP for their
recommended solution for sending mail via a network other than their own.
If they don’t have one, then check to see if they have web access to her
email. It’s inconvenient not to be able to use her regular email program, but
at least she should be able to compose and send email.
And finally, if all else fails … well, that’s one reason to have a
Hotmail, Yahoo, GMail or other free email account. If all else fails, those
should work pretty much anywhere.
(And if it’s important, for example if your friend travels a lot and will be
doing this often, let your ISP know that you need this functionality.
Personally, it’s something I’d be willing to change ISPs to get.)