Why am I not getting some emails after my account has been hacked?

In this excerpt from
Answercast #47, I look at a case where a Yahoo account has been hacked and
is still experiencing problems.

Hacked Yahoo account

It’s a little bit difficult to say exactly what’s going on. What I recommend
you start with is an article of mine, “Email
hacked? 7 things you need to do NOW“. That walks you through the steps of
recovering your account.

I know you’ve recovered your account, but my concern is that you have not
completely recovered your account, and as a result, the hackers still
have some things left in. So:

• Check for more filters;

• Check for automatic forwards;

• Check for other settings that may allow the hackers to continue to have
  access to your account, even though you think you’ve recovered it.

Your account status

Now, the other thing, and this one is out of your control:

• It is possible that the hackers did enough damage with your account that the
  account “reputation” has been tarnished;

• And maybe that’s affecting how Yahoo is treating deliverability to your
  account.

I’m not sure. I mean that’s kind-of a wild guess.

Check your spam folder

The other thing that I would absolutely do is make sure that the
messages that you believe you’re missing aren’t being placed in your spam
folder.

If they’re being placed in your spam folder, then go to that folder and make
sure to mark those messages as Not spam. In other words:

• Tell Yahoo that these messages are not spam.

• If you do that enough times for the recipients for whom you’re missing
  email…

• Then eventually Yahoo will get the message and stop marking them as
  spam.

But this is a tough situation after being hacked. I understand that and I
really do think that the very first thing you want to do is make sure that
you’ve actually done a complete recovery of your account and have total
control, and exclusive control, over it.