Well, yes and no.
It’s important to realize that formatting a computer erases everything that’s on that hard drive. You start with a hard disk that contains Windows, other applications, and data and after you format, you have an empty hard disk. That’s normal. That’s expected. That’s what formatting means.
What concerns me here is that the technician should have told you.
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Reformatting with a technician
Whenever you reformat your machine, you subsequently need to reinstall all of the software. Usually, the technician does this for you or at least tells you that you needed to reinstall Corel and any other applications that were lost in the reformatting process.
What bothers me is that the technician didn’t seem to tell you beforehand that reformatting would erase everything. For the Corel program, that tech should have asked you if you had the original reinstallation media for those programs.
If you have the original reinstallation media for those programs, I’d reinstall those programs now.
Of course, I’d be remiss if I didn’t mention backing up. Before you took the machine to the technician, I hope you created a backup. You can use that to then to restore your files (though restoring programs from a backup in a situation like this can be exceptionally difficult).
If you haven’t done so, I recommend that you do a backup of the entire machine so that you save everything. Then, in the future, should you ever need to reinstall Windows, you can first restore this backup, which will restore everything – Windows, programs and data. If you actually need to reinstall Windows from scratch, you’ll still then need to reinstall your programs from their original reinstallation media, but the backup will at least prevent you from losing any data.
So, is this normal?
Yes, the formatting process was.
Is it acceptable for a technician to do a reformat and not warn you that you’ll need to reinstall your programs? Probably not. It’s certainly something that I would have expected the technician to tell you before he erased everything on your machine.