technician

Is it Safe to Allow Remote Access?

Is it safe to allow a tech support company to control your computer from far away? It depends on who they are, how you found them, and whether they called you first. I’ll share the one rule you must never violate.

Have You Tried Turning It Off and On Again?

Tech support always says the same thing: “Have you tried rebooting?” It sounds lazy (and perhaps crazy), but there’s a reason it works so often.