Why Do So Many Tech Support Solutions Start with “Reboot” or “Turn It Off”?

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It seems like every time I call the tech support line for my software, operating system, or even my broadband connection, the first thing out of the technicians mouth is “reboot”. Or worse yet, “Turn the power off for a while.” What does that have to do anything? And why does it work?

It does seem like a bit of magic, doesn’t it? The computer’s acting up, you reboot it, and – poof – things are better again. At least for a while.

It gets even weirder when you achieve the same effect just by shutting it all down and pulling the power cord for a while.

A friend of mine provided a nice explanation for the power scenario, and I can speak a little bit to the magical mess that is software.

Read moreWhy Do So Many Tech Support Solutions Start with “Reboot” or “Turn It Off”?