How Do I Back Up My Computer?

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How do I “back up” my computer? I am sure my question is ridiculous to you, but I honestly have no clue what I should be doing.

Your question isn’t ridiculous at all. In fact, I’m certain it’s one reason so many people don’t back up: they simply don’t know how.

For something as critically important as backing up, that’s more than a little scary. I hear from people who lose important, valuable information all the time. Whether it’s from malware, hardware failure, account hacks, or other disasters, a backup can easily prevent such loss.

First, let’s look at what it means to back up a computer, and what your options are. Then, I’ll share some guidelines and tell you what I recommend for typical users.

Read moreHow Do I Back Up My Computer?

I Run Anti-virus Software. Why Do I Still Sometimes Get Infected?

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I have AVG virus protection always on and have the Windows firewall enabled. Why do I still get infected with some Trojan horses? I check for updates every day so I am sure I am up-to-date.

That’s a very good question. Most people believe they’re totally protected because they have an anti-malware program.

Unfortunately, that’s not true.

The answer is partly the nature of anti-malware software …

… and partly the nature of the race.

Read moreI Run Anti-virus Software. Why Do I Still Sometimes Get Infected?

How Do I Remove Malware?

One question that shows up almost every day in the Ask Leo! inbox is how to remove malware.

Every day.

The scenarios differ, but the problem is the same: a machine has been infected with spyware, a virus, or some other form of malware, and that machine’s owner is having a tough time getting rid of it.

And often there is anti-malware software installed that “should” have taken care of it before it got to this stage.

Hopefully, that’ll never be you. If it is, let’s review the steps I recommend for removing malware and reducing the chances it’ll happen again.

Read moreHow Do I Remove Malware?

Can Hotel Internet Traffic Be Sniffed?

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My friend’s husband has been getting into her email even though she’s not given him her password. He has confronted his sister about an email and when asked how he got into the email he says that where he works (a large hotel chain), they have a program that searches emails for keywords and brings info up. Could that be true? Can they snoop on hotel internet traffic?

Yes.

Hotel internet security is one of the most overlooked risks travelers face. I’m not just talking wireless – I’m talking any internet connection provided by your hotel.

In fact, I’m actually writing this in a hotel room, and yes, I have taken a few precautions.

Read moreCan Hotel Internet Traffic Be Sniffed?

How Do I Remove a Virus If It Prevents Me from Downloading or Installing Anything?

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I am trying to fix a computer that has malware preventing me from getting into regedit and task manager. It will not let me boot into safe mode. It will not let me install any anti-spyware or anti-virus software. I’m not sure where to go from here. It has stopped me from doing much of anything to get the malware off the computer. Any suggestions?

Sadly, this is all too common. Malware can be pretty sophisticated, and it can work hard to prevent you from removing it. That means you may be blocked from downloading or running anti-malware software, or be prevented from running tools already on your machine that might help.

I’ll save the “prevention is so much easier than the cure” missive for a moment. We just want this fixed.

There are things that we can try, but unfortunately, there are no guarantees.

Read moreHow Do I Remove a Virus If It Prevents Me from Downloading or Installing Anything?

How Long Should a Password Be?

For a long time, the common thinking was that the best, most practical passwords consisted of a random combination of upper and lower-case letters, numbers, and a special character or two. If so composed, password length needed to be only eight characters.

Randomness remains important, but as it turns out, size matters more.

A password today should have a minimum of 12 characters, and ideally, 16 or even more.

Read moreHow Long Should a Password Be?

Are you ready for your computer to be stolen?

I often talk about computer failures of various sorts and what you should be prepared for: the crash that happens just before you save your document to disk, the failure that renders a disk completely unreadable and unrecoverable, or the computer that dies the true death taking all of your data with it.

You know the drill. Hopefully by now, you’re prepared for that.

But by being prepared for that, you’re actually only ready for one half of a somewhat-related disaster.

What happens when your computer … disappears?

Read moreAre you ready for your computer to be stolen?