Why Do I Get an Error When Viewing JPG Files?

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Ever since I got a new Acer laptop, an Aspire, two years ago with Windows 7 Home Premium, and I transferred my old files to it, I’ve been unable to open certain files that I receive in email: JPG, PNG, or PowerPoint presentations. I get this message that basically says, “The file .jpg could not be opened because the associated helper application does not exist. Change the association in your Preferences.” Can you explain what this means and how to correct the problem? I work around it by saving the photo, going to the folder I saved it in, and then opening it the way that I would any file or photo.

It’s odd that you can view the files after saving them. That implies that you have the program that you need to view pictures.

Unfortunately, you didn’t mention the email program that you’re using. That plays a key role in this problem.  Let’s talk about what’s going on here.

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