Why does my computer crash when I try to back up?

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My husband keeps telling me that I need to backup my computer so that we don’t lose our photos or files from my home business. A couple of years ago, we spent $100 to buy an external hard drive. We used it, but it would freeze my computer. It would literally take a day or two before we could get the machine to work again. We contacted the company and they sent out a different software download. We tried for a year to get that blasted external hard drive to work. My computer would shut down within five minutes of plugging it in.

We bought a new computer and tried the same external hard drive with the same results. We then purchased a program from my husband’s college called Crash Plan. The same result as the hard drive happened. We uninstalled the program. Last week, my husband again pleaded to me to have me backup my files. We purchased a plan for $50 through iDrive. It actually started to backup files – good progress! 50 hours later, we were only at 25%. My computer was hot to the touch and the fan was running so loud that you could hear it upstairs. We paused the program just to let the computer rest. We let it rest for two days. I turned it on this morning and it froze three times within the hour. Even Ctrl + Alt + Delete wouldn’t work. Why will my computer not back up files? There honestly has to be a better way.

Backing up shouldn’t be this hard. All of the things that you’ve tried should work.

Your computer shouldn’t crash after you plug in an external hard drive or run a backup. Technically, a computer should never crash. The only thing that has me puzzled here is that the crash happened on two different computers.

So, let’s talk about what could be going on here.

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