Support, sometimes known as The Knowledgebase, is one of the most
overlooked resources on the internet for users of Microsoft software. There’s a
ton of information out here that addresses hundreds of thousands of issues from
the simple, to the complex to the obscure.
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One of the problems with the Microsoft’s Support site is that there’s so
much information, it can sometimes be difficult to find exactly what you’re
looking for. But be patient and hone your searching skills. The support site
has recently switched to using Bing as it’s internal search engine, but if
you’re more comfortable you can use Google to search by including
“site:support.microsoft.com” in your Google query.
One of the other issues that people occasionally have with the support
articles is understanding the terminology and assumptions occasionally made.
Even so, given the fact that much of the deeper information has been written
and maintained by perhaps thousands of engineers at Microsoft over the years,
even with its warts it’s amazingly coherent.
Sometimes my job is simply interpreting, or finding what’s already in the
Microsoft Support Knowledgebase. You’ll note that my answers will often include
a link to a Knowledgebase article. I turn to it frequently for issues with
In fact, I should turn to it more often.
I recommend it.