My webmaster left. What do I do?

//
My webmaster has gone AWOL and my site is having problems. I don’t know who to talk to or how to retrieve my site’s back up. What can I do?

This was the case for the website for an organization to which I belong. In fact, it happened twice, and we got very lucky each time.

I’ll review what happened to us, how I recovered, and what every website owner should do to prepare for exactly this scenario.

Read moreMy webmaster left. What do I do?

What Does Error 500 from a Website Mean?

//
I’m trying to go to a web page and it says the “remote server returned an error: (500) internal server error” with a bunch of HTML stuff under it. All of the other web pages that I visit work without any problems. It’s only this one and I don’t know what to do. Can you help me?

The 500 error is an error on the server. Something on the remote machine that’s hosting the website broke.

In other words, it’s not your fault. Unfortunately, it’s also not necessarily something that you can fix.

Read moreWhat Does Error 500 from a Website Mean?

Can I Use More than One Browser?

//
Hi, Leo. I’m thinking about installing Google Chrome. I currently use IE8. Will Chrome just install over it and then become the default browser leaving IE as a used program in the background?

Let’s begin by clearing up a few misconceptions here.

First, you can have more than one browser on your machine. Many people do. I do.

Once you install Google Chrome, you still have Internet Explorer available to you. The icon should still be in your Programs menu and when you click it, Internet Explorer 8 opens. And you can then click the Google icon to use Google Chrome. Installing one browser does not automatically replace any browsers already installed. They are completely separate programs that can actually live together in something approaching harmony.

However, when you download an additional browser you do have the option of making it the default browser. And much like Highlander, there can be only one.

Read moreCan I Use More than One Browser?

How do I change a website to be an https secure site?

//
I ‘manage’ the website for a small non-profit. My Dreamweaver and HTML skills are just enough to stay ahead of the Executive Director’s requests. They have asked if we can switch to an https secure site – with all pages being HTTPS. How does one do that? The HTML does not seem to change, but there must be something that tells the browsers to switch to encrypted communication.

Actually, it’s the browser that makes the request for an encrypted connection.

When you specify HTTPS to connect to a website, the actual connection requested by the browser is different. That’s something that you need to set up on your site – and you’re quite correct. The HTML doesn’t need to change for that.

What needs to change is how your website is hosted. Unfortunately, how you specify that your site supports HTTPS is not something that is standard.

Read moreHow do I change a website to be an https secure site?

Why Do some Website Addresses have “www” and some Don’t? And Why Do some Work with or without the “www”?

//

Why do some website addresses have “www”, and some don’t? And why do some work with or without the “www”?

Most of the time, it’s an oversight. Occasionally, it’s on purpose, but to be honest, I haven’t run across an “on purpose” in years.

It’s common practice now that “www” is optional; mostly because it’s redundant and URLs are long enough without adding redundant information.

But once upon a time, there was a reason.

Read moreWhy Do some Website Addresses have “www” and some Don’t? And Why Do some Work with or without the “www”?