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- Does “end of support” mean “end of life”? - With versions of Internet Explorer prior to 11 going out of support, I'll review what that means, and make recommendations as to what steps you should take.
- More online technical support - I don't have all the answers; I don't even have time for all the questions! Here are some additional resources to get your questions answered.
- Technical Support is Hard - I was thinking about it the other day and realized that Ask Leo! places me in the role of technical support engineer. Doing that has given me some insight into what it takes, how technical support can succeed, and why it fails so often.
- When Does Support End for Other Versions of Windows? - Microsoft publishes its end-of-support schedules well in advance. to stay both current and safe, it would be wise to plan for that turnover.