As you might expect, after doing this for over a decade, there are individuals that I hear from fairly regularly, and whose names and/or email addresses become quite familiar to me. Over time, they start to feel like extended family.
This comment came from one of my long-time readers – a member of that family – after she detailed a story of … well, it really all boils down to this heartbreaking statement:
I had FIVE YEARS’ worth of files backed up in multiple places […]. Leo, I am astonished–just mind-blowingly astonished: while both [external drives had] backed up random, helter-skelter, files–sometimes redundant to the point of absurdity–BOTH did not make a backup.
She experienced a failed Windows 10 upgrade, and restored to Windows 7 only to find that massive amounts of data had been lost in the process.
A member of the family requests that we all learn from her painful experience.