How do I contact Hotmail Customer Service?

Being a free service, Hotmail's customer serice isn't as extensive, or as
immediate, as that of a full featured mail or ISP service you might pay for.

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How do I contact Hotmail Customer Service?

This article has been replaced with an update: How do I contact Windows Live Hotmail customer service?

Being a free service, Hotmail’s customer serice isn’t as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for. But it is there; buried a little, but it’s there.

To contact Hotmail Customer Service:

  • Log in to Hotmail – ideally with the account you have a question on, but any account will do.
  • Click on Help, in the upper right corner of the Hotmail page.
  • Click on View other Help suggestions or contact us near the bottom of the left hand side of the resulting page.
  • Select Other – Contact MSN Hotmail in the Category drop-down list.
  • Fill out the contact form.

Outlook.com new email domainsI don’t know how quickly Hotmail Support responds to messages posted there, but it’s the only way in I’ve found so far.

As far as I can tell they do not have a customer service phone number or any kind of rapid response for their free services.

Good luck!

There are 71 comments:

  1. Roger Reply

    I have had problems with sending and receiving emails via hotmail. Some outgoing messages are taking up to 24 hrs to, Now I cant access my inbox. I have talked to MSN three times and this morning they finally admitted that there is a problem. I have had to switch to an alternate address outside of hotmail.
    all that MSN would say is that they are working on the problem.

  2. evans boamah Reply

    hi,
    my name is evans a college student and have documents in my account. but since last week, i cannot get into my account to submit my home works to my professors. eventhough, incase of anything, i was experting your company to give me ahead notice of cancellation of my account..
    i will be very glad if u give me like 2 to 3 days to copy all my work into my school e-mail so that i can submit my work to my professors.. my e-mail account was gtvevanstv3@hotmail.com , password is *******.. hope to hear from you through my sch e-mail at eboamah@ramapo.edu u can also call me 201 *** **** (cell).

  3. Leo Reply

    Evans:
    1) NEVER EVER post your password, phone number, or any personal information in a public forum such as this one. ANYONE can see it. (I’ve editted the information out of your post.)
    2) I am not HotMail, and I am not Microsoft. I *cannot* get you your account back or help you gaining access to it. You need to follow the instructions in the article at the top of the page and contact HotMail Customer Service yourself.

  4. scott Reply

    Looks like I’m not the only one who has had lots of Hotmail problems recently. Last week almost impossible to coordinate flight/travel plans. Finally just used the phone.

    Just wondered if anyone has seen the additional storage promised months ago? I know they’re holding out hoping everyone will “upgrade” and pay, but they should be noticing the exodus to Gmail and Yahoo by now??

  5. Narayan Reply

    What could be done when a wonderfully working Hotmail reports “Page cannot be displayed” ! My friends account works well from my pc. I tried all possibility – Firewall, settings, cookies, registry – so much so I am unable to open my inbox form any computer ! Wierd !

  6. mmm Reply

    I too have been battling the “page cannot be displayed” problem since early Friday morning.

    Add your Hotmail account in Outlook Express (Tools, Accounts, Mail tab, Add–>Mail). Go through the wizard, and make sure you choose “HTTP” as the incoming mail server and “Hotmail” as the HTTP mail service provider on the Email Server Names screen. This has allowed me to download my messages from Hotmail.

    I did most of my conversion to Yahoo mail yesterday. Now I will be able to finish it up. :) You may want to consider switching as well! ~mmm

  7. R Reply

    I thought I was the only one facing such problems coz all my other friends seem to be able to access their accounts. I have posted my problem to hotmail support everyday since it started but to no avail. The only solution i found so far was accessing the account throught WAP on the mobile. I surprisingly got through my account and was able to read all my emails.

  8. marie Reply

    I spoke to a customer service rep, and he said that some of their servers were down for upgrades and wasn’t sure when they’d be back up and running. My email has been down since Sept 17th, but my other hotmail address opens up just fine. He suggested to open the emails through Outlook, which I don’t have on my imac. Sigh…. I guess I’ll just have to wait….

  9. Elk Hollow Reply

    Hi…

    Could someone please be willing to explain how to use Outlook Express, and where they downloaded it from. I’ve not been successful in locating how to set up OE e-mail to retrieve my elusive Hotmail e-mail. Thanks. Elk Hollow

  10. Pat Reply

    I have my front “MY MSN” page set up to show my Hotmail inbox. It always says “you have no new messages in your inbox”, yet there ARE new messages. I have to click on Hotmail before I can view them. Previously, I could click directly on the message from my “My MSN” front page.

  11. Tracy Reply

    Hotmail’s “contact us” is a bunch of crap. The online form doesn’t work. There is NO WAY to contact them. Their service is GARBAGE and I’m switching to Yahoo.

  12. Lisa Reply

    I have sent 5 emails to “hotmail contact” and they will not respond. I changed my password a few days ago and something went wrong and now I am not able to get into my email that I have had for 5 years. Any suggestions other than HOTMAIL SUPPORT SUCKS?

  13. SuperDave Reply

    I don’t know why we are having fits lately. Is it the latest IE service pak 2?

    I have comcast high speed internet and i still get “timed out” when trying to get to hotmail. some other sites are being dogged down too. like Mapquest. they are another one being way slow, or impossible to contact.

    starting to think yahoo is the better way to go.

  14. Kelley James Reply

    Don’t bother trying to email hotmail. I even have a paid account $59.95 a year and They have not responded to my 30 emails in 8 months. A few they have but my question is simple and it is apparent they are robots over their in 2cd grade

  15. L.C. Reply

    I have been trying to access my hotmail account since noon, Nov 5th, it is now 11pm Nov 8th, UK time! I need to access my mails, this seems to go beyond technological problems, is anyone actually working to rectify what seems to be a fairly major hitch? I for one, would like more details than ‘sorry, we continue to experience technical difficulties’ it does nothing to alleviate my annoyance and frustration. What exactly is the problem, am I likely to see it resolved in my lifetime, does me having a free account put me on a low priority rating when it comes to sorting out problems? Is this a fore-runner to hotmail being a pay only service?

  16. grunter Reply

    Thank God it’s not just me then!
    Haven’t been able to getinto my e-mail since 5th Nov.its now 11th Nov. started off ‘Temp. Unavailable….’ now its ‘Error, an internal error…’ what a great system though for customer complaints/problems. The problem is that when you have the problem of not being able to access your Hotmail, you can’t do anything about it because you need to be able to access Hotmail to ‘Contact Us’! MMM good thinking dipSh*t! Anyway glad to see that others in the Uk and elsewhere are as mightly pissed as I am at not getting any mail for 6 days.
    best of luck
    Grunter the pissed off Jock!!!

  17. Robert Reply

    Am having trouble accessing my email. Anyone know hotmail customer service phone no?

  18. Helene Reply

    I recently signed up with Hotmail (mistake?!) Every time I send a letter, I check my “sent mail” box and it’s always empty! As if I’ve never sent anything. But my letters ARE reaching their destination. Any idea of what I can do? Helene

  19. Leo Reply

    Make sure that “Copy Message to Sent Folder ” is checked when you compose a new message. It’s near the bottom of the compose email page.

  20. Terry Reply

    hi. everyone i know who uses a hotmail email account has been upgraded and currently uses 250mb of email storage, whereas i am still stuck with the 2mb. how can i “upgrade” and have the 250mb of free email storage?

  21. missleslie Reply

    I’m glad to see I’m not the only one having problems with hotmail. I was hoping to find a customer serv. phone # for them, as I’ve gotten no response by email. I cannot reply to emails, only type new ones. And I get the server too busy reply frequently! I, too, am having problems with attaching files–I’ve been experiencing these problems for about a week. Since space was upgraded it seems to run very slow. If anyone knows of a phone number, please pass along! Thanks!

  22. Shayla Williams Reply

    Ok somebody somehow goy my pass word and changed everything on me.. is there any way i can verify my self and get my user name and password back all my friends are on there.. and i cant possibly remember or even get all the emails back

  23. vu Reply

    I have a problem hope you can help me out. I sent an email to a friend it say it wen through, but my friend say she did not receive it. I had this problem happen to me before. What can I do to make sure my friend receive my email from hotmail so that in teh future this problem won’t happen again

  24. nlc Reply

    Listen up!
    There is nothing wrong with anything you all are doing-Hotmail is just SCREWED UP for several days because they cannot handle the larger storage amounts they added to everyone’s account recently.
    Their servers are too busy, so be patient or do like I did and create a new free account @ yahoo or elsewhere to use in the meantime or for good. Hotmail is trying to compete with other free mail carriers and cannot because they were not equipped to do this yet.
    So, consequently, they have to enable a larger amount of servers, and they cannot while so many people are using their service.
    The next time you can get logged on do this: copy and paste your addresses to another email account and send notices to all your contacts to use a new address.
    As for those who think their stuff is gone, be assured it is NOT in the trash, it is still there.
    To verify click on ‘manage folders’ and you’ll see the number (in brackets) of messages are still there, you just cannot access them @ that time.
    There is no 800 number and when sending a message to the ‘contact MSN’ under the help button, they will send you a verification number that they received your message, BUT so far they have not responded to people. They are just too busy.
    Do not give out verification of your address and password as they will not ask you this at any time. This is a HOAX, and identity theft is dominating the computer servers so be forewarned, do not ever verify anything as they won’t ask. Go to MSN’s website to verify what I’ve said here.
    If you, unfortunately, have already verified info and your stuff has been stolen, good luck getting it back. We are all supposed to be informed when we use our sysytems and all people are responsible for their own stuff.
    DO NOT give out any passwords ever, not even if it sounds legitimate. No company will ever ask you for them online.
    I live and work here in the Silicon Valley and have extensive knowledge on this stuff, so trust me-I would not waste my time posting this if I didn’t know it to be the gospel according to computers.

  25. Carissa Lawhun Reply

    I need to speak to someone abut the problems I am having with my hotmail account. I have tried posting on the help webpage, but I get errors there too. I cannot attach or open attachments without trying 50 times. I get constant error messages and server busy messages. There is no way to contact you guys. If I cannot speak to someone, I will switch email providers.

  26. adela Reply

    HI I CANNOT GET INTO MY EMAIL ADDRESS AT ALL. THEY DID THIS STUPID THING THAT MAKES NO DAMN SENSE CAUSE IT DOES NOT WORK!!!!!!!!!!!!!!!!! WHERE YOU TYPE THE LETTERS YOUS EE AND WHEN I DO THAT I DO IT RIGHT THEN IT TAKES ME BACK TO THE FREAKIN SIGN IN PAGE AND I CANNOT GET INTO MY ACCOUNT AT ALL AND IM VERY PISSED OFF AND FRUSTRADED BECAUSE I NEED TO GET INTO MY ACCOUNT ASAP CUZ I HAVE IMPORTANT MESSAGES IN THERE COULD YOU PLEASE HELP ME OUT?? I HAVE NO OTHER EMAIL FOR YOU TO CONTACT ME SO MY NU,MBER IS ***-***-****

  27. diamond08 Reply

    Hi for the past week or so during the course of the business day (9-7pm) I am unable to reply to my emails. I keep getting a “Server Too Busy” message when I attempt to send an email. Sometimes when I hit send, the browser will go to an error page or go blank. Why is this? Are other people complaining about this problem? Will this probelm be corrected in the immediate furture? I have NEVER had this problem until recently. And I guess I am better of than some in that so far, I am receiving incoming mail with no problem. I don’t want to change to another email provider, but this is a huge inconvenience. As customers, I think many of us would be more tolerable if Hotmail would kindly address what is going on and at least acknowlege that there is a problem and that they are working to correct it. Thank you!! :-)

  28. fabien Reply

    To all people who are having problems on Hotmail, I too have them all (attachments supposedly infected with virus, blank page after sending a mail, server too busy, etc…). However, I noticed that I have less errors when I use the firefox browser than when I use Internet Explorer. But the main problems are still there, especially the attachments… Also, I haven’t read about this problem in this forum, but sometimes, when I click on INBOX, I get my INBOX folder to be mixed up with my other personalized folder and I cannot access it. I found that if I log out and relogin, then it works. Microsoft has been doing changes on hotmail but it’s obvious that they messed up! So, download firefox if you don’t already have it and it should be a little bit better (www.firefox.com)

  29. Robert Reply

    I am now unable to download any attachments from different mailings addressed to me, because a pop-up warning from someone that calls itself TrendLabs and claims to be in Australia, says that ALL the attachments I get (national and from abroad)have a virus ….. and it seems to me that TrendLabs is forcing hotmail subcribers to pay them for “purchasing” their protection. What shall I do? To whom do I complain? Should I report it to the FBI? Thanks for your comment. Robert.

  30. More Moftware Reply

    Hello Everyone:

    I did not believe Fabien when I read his comment about using FireFox instead of IE to access HotMail. But, I went ahead and tried it anyway because I had not been able to access my HotMail account for several days… I could not believe it, it worked! I just sent my first reply to my emails using the FireFox browser.

    Fabien, please accept my appologies, as well as thanks!

    Sincerely,

    More Software

  31. khetab Reply

    I have changed my password and I don’t remember my new passowrd and I am sooooooooooo sad about it. I also don’t remember my answer question.
    plz I request from Any one if they can solve my problem that would be such a great help for a human. if there is a way to ask me about my contact, about my previews password and about my previews secret answer then plz……….. help me! I really need for you help I really need for your help. if any one can help me so plz send me in this email: khetab_123@hotmail.com
    thanks,

  32. Nadja Lopez Reply

    Dear technical support

    Iam trying to get a hold of one of your technical helper. I do have couples of problems regardings my accounts.
    1) Someone as stolen 2 of my accounts which those are cat2707@hotmail.com and cat_207@hotmail.com
    2) Someone is pretending to be me thru my accounts and are stilling money from my family from France. Which I do believe that is the same persone.
    Iam really upset about this problem because the case is getting serious each time my family from France e-mails me.
    Please contact me asap so we can discuss or actually act before that person get a hold of my bank account as well.
    Thank you
    Best regards
    Nadja

  33. Leo Reply

    No one here is affiliated with Hotmail or Microsoft in any way. We cannot help you directly, beyond the information posted in the articles here. You’ll need to attempt to contact someone at Microsoft, MSN or Hotmail.

  34. theresa wickstrom Reply

    I just want to NOT have a hotmail e-mail address and I can’t seem to unsubscribe!! This seems like a simple request, but I’m not very good at computers and have tried everything to CLOSE MY HOTMAIL E-MAIL!! I feel like “Caddy Shack” – every morning, I have the same 6 messages, and every morning, I try to delete my account! Please help!!!! Thanks.

  35. vineet Reply

    how, can i close my hotmail account and reopen it with the same name.

  36. Paul Reply

    Hello,,
    Some one has changed my Hotmail password for my main email account of pirateship6@hotmail.com, and I do not remember my secret question to change it back.
    How do I get my account back??????? This account is extremely important, and I can

  37. Dennis Reply

    Every week or so when I sign into my Hotmail account ,they say they are being over protective and ask me about an account thats not mine ,and when I ring and tell them to piss the other account off ,I get asked for money WTF

  38. Amy Reply

    outlook is completely useless, I have been blocked out of my account, have been on a Microsoft chat room with a representative and they told me they would send an email to another account to follow the steps to get my email back and haven’t received it, I have tried codes to get back onto it, and nothing, I have rung Microsoft to get them to do it from there and they transferred me to technical support, as I could not understand what she was saying I asked to speak to a manager or supervisor and she went off at me, and stated yelling asking me all these questions, seriously is it really that hard to get a supervisor, and told me that if I wanted her to fix my account it would cost $60 for their mistake, they are the ones who blocked me out of my account, they cant take it and shove it up their but! never again am I making a new account with this company, I understand that all these security measures, but they just make it to difficult to access the account if something goes wrong, now because of them, I have wasted a day changing details with every other company I am with. and have lost emails that I cannot get back. NEVER AGAIN AM I MAKING ANOTHER ACCOUNT WITH THIS COMPANY!

  39. lorraine Reply

    leo i cant get in to my email it keeps saying enter code to protect account im trying to get code bt its not getting send to my phone by text

  40. Connie Delaney Reply

    Kathy – please read the article you are commenting on.

  41. Amy Reply

    I no longer have access to my alternative email address. I went to sign in to Hotmail for the first time in ages then it wanted to do a security check. I entered an email address where I would like to receive the security info. In order to process this they have a message on screen saying they will email a security code to my alternative email address on the 15/08/14 which I cant access anymore. I need to stop them sending my security code to that email address and change my alternative email address.
    I can get into my emails but when I click on the security and password option its takes me back to the screen saying they will send me a new code on the 15/08/14 I cant access the part to change my alternative email address.
    Can you help?

  42. VINEET KUMAR Reply

    HELLO ,
    I AM VERY DISTURBED BY YOUR MICROSOFT MASSAGES LIKE I GET EVERY TIME ( SOMEONE ELSE USING YOUR ACCOUNT ) WHY THE HELL YOU SEND ME THIS MASSAGE THAT SOMEONE ELSE USING YOUR ACCOUNT AFTER EVERY 3 TO 4 MONTHS CAN U TELL ME REASON WHEN I AM USING SAME COMPUTER AND PASSWORD OR CAN U SEE SOMEONE USING MY ACCOUNT IF YES GIVE ME PROOF ELSE I WILL FILE CRIMINAL SUIT AGAINST YOU IF I GET SAME ALERT AGAIN IN 3 TO 4 MONTHS DID YOU GET ME

    THANKS
    VINEET KUMAR
    DELHI
    INDIA

  43. Abdelaziz Ahba Reply

    Good day!
    I’ve been trying to open my account but to no avail. Somebody had hacked my account and it is not possible for me to open it anymore. Can you please help me to re-open it because I use this for business purposes. I can send you proof of my identity to confirm that I am the authorized user of this account. I have lost the code you have sent to me long ago but I have already forgotten that one. It will be my pleasure if you could help me with my account problem. Thank you very much and I hope to fixed this matter as soon as possible.

    • Leo Reply

      I am not Microsoft. I am not Hotmail. I can’t help you. Please read the article you just commented on.

  44. lim joo see Reply

    when i log-in to my hotmail webside, the webside shown unsecure page!!!

  45. abhisekh Reply

    It has been a month i haven’t got access to my hotmail because of over protection complexity.

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