How do I change my Hotmail or Outlook.com password?

How to change your Hotmail or Outlook.com password isn't always obvious, particularly when Microsoft keeps changing the interface. I'll walk you through how to change your Hotmail password.

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I cannot get to the Account Summary or Options page for my Hotmail account. I needed to change my password.

As Microsoft updates its mail offering, some of its features are moving or changing.

As I’ve mentioned before, if you have a Hotmail (or Outlook.com, as it’s now called) account, you should expect change. Change happens. Sometimes, it’s small and other times, it’s quite dramatic – such as how you change your password.

I’ll walk through the steps to change your password in the current (as of this writing) design.

Login to Outlook.com

There are probably other ways to get to this, but the most familiar is to simply login to your email online using Outlook.com.

Yes, you must be able to login to change your password.

Start by clicking the gear icon near the upper right. Then, click More mail settings from the drop-down menu.

Outlook.com More mail settings

On the resulting page, under Managing your account, click Account details (password, aliases, time zone):

Outlook.com Account details link

For security, you may be asked for your password again. Once you’ve entered it correctly, the Overview page opens.

Microsoft account summary

Look for the Password and Security Info section and click the Change password link. This takes you through the steps to change your password.

Important: You’ve changed your Microsoft account password

It’s important to realize that your Hotmail or your Outlook.com account (or actually any of several different Microsoft-offered email accounts) are actually your Microsoft account.

In other words, if you changed this password, you’ve just changed the password associated with SkyDrive, Skype (if you’re using your Microsoft account for that), and many other Microsoft services that uses this email address to login.

This is a periodic update to an article originally posted : December 4, 2008

There are 69 comments:

  1. kylah Reply

    thank you soo much this was so helpful, with your step-by-step method i managed to change my password in 5 minutes :)

  2. Carlos Reply

    I need to have my Windows Live e-mail password back as I recently changed it and I can’t remeber it. When I go through the Windows Live help it indicates me to follow some steps to reset my password by indicating the account details (name, location, secret question) but as soon as I try to do that I can’t get those options. Please help me!

    Thanks…

  3. Peter J Reply

    Mmm Tried your step by step instructions which reulted in a blank page that produced nothing even after waiting 10 mins, any tips?

  4. Brian Reply

    Can’t reset password…get stuck at location question, too many incorrect attempt…I wait over a week between attempt. no alternate email… who can I contact to reset password..

    Brian

  5. Pamela kmbronero Reply

    I want to chance my password please I want to chance now thank you to see this comment

    Please read the article you just commented on. It answers this question.

    Leo
    26-Dec-2010

  6. Eliseo Perez Hernandez Lacossiere Reply

    Thank you man for your help, I spent only 45 seconds to change my password.

  7. diane dryer Reply

    perfect, i had my hotmail account phished and with the help of this guy ive sorted it out, i think??

  8. Georgina Fivecoat Reply

    Thank you for this wonderful site. It was driving me nuts trying to get my password changed. I know I did it just a couple of months ago but it’s like the link is just gone. Thank you again.

  9. bill slay Reply

    what are you to do if someones dies and you need to get in to thir account see my husband die and i need to get in to the account and i dont rember the passward please help me thank you {email removed}

  10. Chelsea Reply

    Thought I’d let you know, this is outdated now that hotmail has made changes. You might want to update it.

  11. Thuraiah. Reply

    Perfect. I had a feeling I was hacked and needed to change my password urgently! By the way Chelsea, this is not outdated because I used this technique on July 9th. :) Thank you.

  12. Marie Reply

    Hi,
    How can I change my windows life hotmail password? Everytime I tryed to change it I get an error meessage telling that: “The password is incorrect. Please try again.” The password is the good one, I do not understand, please help.

    Regards,
    Marie

    Make absolutely sure that your old password is correct. If you are certain then perhaps your account has been compromised. Then I’d send you here: What are my Lost Hotmail Account and Password Recovery Options?

    Leo
    14-Jul-2011

  13. pete hellas Reply

    greeting’s… i have this dilemma ,,, i have a msn account i created over 8 years ago..and until about a month a go i never had a problem with it …i got to log in now and it says ‘ ur account might have been hacked’..go to the revovery process…problem is i can not remember what name and details i gave at the time..beacuse i was new to the net , i was wary of ‘privacy’…i DID have it written down..but i have moved home 5 times since then.. and have lost the details..masn tech support keeps reffering me back to the recovery process.. EVEN after i have typed to them 10 TIMES…what i am typing to you now.. this is very frustrating… i did however manage to remember 2 contacts on the account..and the secret pet’s name question ……can anyone help me with this ? .cheers and thnx Pete : )

    This article discusses recovery options for the various ways that Hotmail accounts can be lost or compromised: What are my Lost Hotmail Account and Password Recovery Options?

    Leo
    14-Jul-2011

  14. farah Reply

    thanx alot i was having the problem of passward change ,but now you have solved my problem again thanx

  15. bhanu singh Reply

    My problem is solved in less then five minute…….Thank You !

  16. wanda strong Reply

    i can,t acees my hotmail live account if you send me insructions i won,t be able to receive them cause i can, get into my profile i think it is my password but i,msure i,m entering the right password

  17. Anna Reply

    I don’t seem to have an Options menu, as shown on the sample next to a circled blue question mark, so I can’t proceed any further to the next step

  18. Connie Reply

    @Anna
    It’s way up at the top of the screen, on the right.

    If you still can’t find it try deleting out all the numbers at the end of the URL in the address bar until you get down to mail/

    and then type in options.aspx

    So it looks like this:
    [...bunch of code].mail.live.com/#!/mail/options.aspx

    hit enter and you should get to the options page.

  19. elben Reply

    Now to access “options” click on your name and click the last option. Then click on password.

  20. JAIDEEP Reply

    ITS VERY EASY TO USE, ON TARGET.
    FROM ME 10STARS ON 5.
    GOOD LUCK TO U ALL.

  21. Tom Reply

    I just wanted to thank you for all your help and suggestions. Just changed my Hotmail password. Very easy. Hopes this solves my last issue.
    Tom…

  22. Cindy Reply

    Thank you, thank you, thank you. Why is this so damn hard for me to find every time?

  23. Philip Reply

    Well, I reckon I’d have spent all day struggling to work out how to change the password if I’d not found your pages, so thank you. In the end it’s so easy. Bravo.

  24. Lise Lajeunesse Reply

    Thank you very much! I can never remember where it is!

  25. Mohit Panwar Reply

    Thank you, thank you, thank you.Thank you very much! I can never remember where it is!

  26. mms Reply

    thnk u alot do u know why i want change my password because my sister a every time she sign in my email and she see how i add theim

  27. Daby Hassan Reply

    Thaaaaaaaaaaanks that was really helpful you saved me with the pictures even though my account was in Arabic I understood form the pictures and followed the steps.

  28. adrienne tynes Reply

    why is it that my password no longer work and i do not want to use anyone phone nor their e mail for hotmail to send me the e mail, it isn’t safe i have court info on it. please end i need to change my pass word please make this possible

  29. Abdul Jabbar Patel Reply

    Thanks Leo. I successfully change my pw using your useful info.

  30. Chu Ying Reply

    Thanks for helping me! My brother been threating me if i don’t give me $12, he’ll hack my account which is valuable to me… With the password changed, he’ll never be able to touch it again!

  31. Gabriele Spain Reply

    I get into my account go to change password and it just comes up incorrect password no matter what word I put in

    Then you aren’t entering the correct current password. You need to enter the correct current password in order to be able to change it.

    Leo
    26-Oct-2012
  32. Gabrielle Spain Reply

    thank you for your reply but I put my password in correct then it asks me for new password that is when it goes wrong I put my password in then new password and repeat it and all I get is incorrect yet I know its right as Im still using it but need to change it its driving me mad thank you

  33. Victor Moreira Reply

    My address to login to messenger is the following: {email address removed} , so it is not accepted, program request another one like *@hotmail.com. My question is: Is possible to login with my address {email address removed}, or may I give up? Thanks Leo.

  34. abdul karim Reply

    i couldnt access my hotmail account please send me reset link
    thanks

  35. Mark Jacobs Reply

    If you are using Windows 8, and you change your Windows Account (HotMail/Outlook.com) password, this may also change the Windows Login password on your computer if you’ve associated your Windows account with your computer login. This is just something to be aware of.

  36. Phillip Reply

    The only permanence is change. If (when?) these instructions become out of date, searching help for “change password” often helps

  37. Jones Roy Acton III Reply

    I’ve always considered it somewhat strange that the Hotmail password associated with Redmond Mags (& other associated “1105 Media”) hasn’t migrated with changes to the Mail/SkyDrive/Skype pwd…I’m wondering if that’s been the experience of others that access both sides of the 1Soft realm?

  38. James Colby Reply

    I am currently using IE 10. Good! Windows 8.0, Ah, not so good yet, still feeling my way around; I go back and use Windows 7 when I get confused, which happens quite often. I use Hotmail for both outgoing and incoming email. Well this is Good, very good! But, now I am encountering a whole ‘new’ dilemma – MSN is now requesting that if I want to send an email, that I use OUTLOOK 2010. It is also asking me in a whole bunch of following screen’s and questions that I must click this, do this, do that, enter this, establish an enterprise(?) protocol to connect to some unknown server; and etc., etc., on and on it goes. I know absolutely nothing about OUTLOOK 2010. I’m really not interested in using outlook 2010, unless it is absolutely necessary and if that is the case; where and to whom can I turn for a set of detailed instructions? [The following may be deleted, but I felt that it may aid you, if you respond to my current predicament: I use Verizon as my portal to the MSN network. I am on the low end of the Broadband (under 4mps) scale, and landline only – FiOS nor Comcast not available in this area and probably never will be. If you need more information please let me know; I’m not that knowledgeable with regards to some of the terminology used for the internet. Thank you, Very much, James Colby

    • Mark Jacobs Reply

      As for your occasional confusion with Windows 8, I suggest you try Classic Shell, With that installed your Windows 8 will perform almost identically to windows 7.
      I don’t understand how you are getting a request from MSN to use Outlook 2010. You should be able to access it through the outlook.com website or any email program. Are you sure they are requesting you use Outlook 2010 and not outlook.com which is the new Website which replaces HotMail.com, mail.MSN and mail.live.com etc?
      How do Outlook, Outlook Express, and Outlook.com relate?

  39. Emma Reply

    I have forgotten my password and I don’t know the personal information how to I change my password

    • Mark Jacobs Reply

      If you forget your password and don’t know or don’t have access to the recovery information, there’s no way you’d be able to get into your account. It it were possible, it would be easy to steal an account.

    • JudyG46 Reply

      Keep all your info, passwords and id’s in a small address book so you won’t have to worry should you forget them. Leave it next to your computer AT HOME so it’s handy when you need it.

      I keep web addresses with all necessary info in alphabetic order so it’s all easy to find.

      Good luck!

  40. JudyG46 Reply

    You make things easy to understand and fix. Thank you.

  41. Mary Reply

    I have not forgotten my password, it just suddenly showed up as “wrong password” when I tried to log in. However it showed the correct number of dots, I.e. I confirmed that my password was correct. I take it that hotmail has changed to outlook. However they have frozen my account and have stolen access to my correspondence. How do I set it back please, and how do I sue them for theft.? Anyone?

    • Leo Reply

      The number of dots is often NOT a representation of how many characters are in a password – so don’t make that assumption. More likely your account has been hacked. You can try the options outlined in this article: http://askleo.com/how_do_i_contact_customer_service_for_outlookcom/ – I’m not a lawyer but I don’t think you have any legal leg to stand on – part of the terms of service that you agreed to when you created your account prevents Microsoft from being held liable for pretty much anything. This is why it’s so critical to backup your online accounts. If this is the only place you have copies of important information then you are not backed up and you risk losing it all – forever.

  42. David Reply

    My odd situation has not been addressed. I can log into my hotmail account, just as I have for years. I can log out. I can log back in. And out. And in. And read my mail, and delete items, and reply, and everything else you’d expect to be able to do. Every day. Thus, I know my current password is fine, and nobody has changed it out from under me. HOWEVER, while I’m logged in, I try to change my password by clicking on “Account Settings” and then “Change Password”, and then I type in the same exact current “Current Password” I use to log in every day, and then I choose a nice “New Password” and retype the new password in “Reenter password”, and then click “Save”. THE RESULT is that the same (cleared) Change Your Password page comes up, but the exact text “The password is incorrect. Please try again.” shows up in RED just above “Current Password” and below “Microsoft Account” (which shows my correct account name below it). I tried this a month ago, and I tried again today, multiple times. Same result. And I can still log out and in and out and in using the same Current Password, and read my email, etc. (I think this is the same problem Gabrielle Spain was trying to describe two years ago, fwiw.) Any ideas appreciated. Thanks!

    • Connie Delaney Reply

      Here’s a few things to try. Put in a recovery email (which is a good idea anyway) and then retrieve your password to the recovery email.

      It might be that some weird code is auto-inserting into either one of the password fields. One of my favorite helpers is Notepad. It’s very good at creating plain text. So open up Notepad. Type in your password. Now use copy/paste to log into Hotmail. If it works… then go to the change password page and use copy/paste again. That will at least prove that no typos or auto-fill is causing the problem.

  43. Dee Reply

    Thanks for much for this info you have been a God send on how to change my hotmail password.

  44. trixie Reply

    i just want to change my hotmail password. suddenly i am getting junk mail from myself which to me, means someone is messing around with my hotmail account again. since 1997 you would thing microsoft would have this worked out by now. but the problem is i need a code that is sent to another hotmail account which also requires a code this time sent by cell phone to a number that i had years ago. there is no option to change it. i searched and according to microsoft if i use internet explorer, which i hate but was willing to do so it says i can do something called InPrivate Browsing. i follow steps 1 and 2 but don’t see what they are talking about because it’s doesn’t appear as they say. http://windows.microsoft.com/en-ca/internet-explorer/ie-security-privacy-settings#ie=ie-11 i am using windows 8.1 and generally use chrome because it’s faster than internet explorer and i don’t have any issues as i do with the former (like when i am on facebook and it wants to send secure info, yes or no, i never know what to pick so i use chrome). so, i saw info you had about the code but it was dated from 2009. it’s 2014 and hotmail/outlook does not appear as you show it at the top of this page. so, how do i change it. and yes, i tried, really all i could do was give feedback, to get help from microsoft but they are useless.

    • Leo Reply

      “i am getting junk mail from myself which to me, means someone is messing around with my hotmail account again” – that is not necessarily true. Yes, a hacked account is one possibility, but it’s also very common to get spam from yourself without that being the case. Spammers regularly spoof the From: address.

  45. vivienne Reply

    I cant get my Hotmail open cant remember my password getting so up set

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